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Medex matična mliječ

Complaint

All products will be sent ucuttered and carefully packaged. Please open the shipment in front of the courier to avoid subsequent claims due to the shipment damaged at delivery.

The buyer has the right to return the goods in the following cases:
- when delivering goods that have not been ordered
- when delivering goods that have defects or damages that did not occur in transport
- return of goods within 14 days without giving reasons (unilateral termination of the contract)

In case of complaint (return) of goods that did not arise from the seller's failure, the buyer bears all shipping costs incurred.


Instructions for unilateral termination of the contract

You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must inform us of your decision to unilaterally terminate the contract before the expiry of the deadline by an unequivocal statement sent by post, fax or e-mail, indicating your name, address, telephone number, fax or e-mail address.

The deadline for unilateral termination is 14 days from the date on which the goods that are the subject of the contract are handed over to you or a third party designated by you or a third party who is not the carrier.

If you unilaterally terminate this Agreement, we will refund the money we have received from you, including delivery costs, without delay, and no later than 14 days from the date on which we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery which is not the cheapest standard delivery offered by us,

Refunds will be made in the same way that you made the payment. In the event that you otherwise agree to refund the amount paid, you do not incur any costs in relation to the refund.

We can only refund the money after the goods have been returned to us or after you have provided us with proof that you have sent the goods back to us.

The condition of unilateral termination of the Contract is that the purchased goods were not used – if the subject of the purchase was used, Pharmacy Barišić will, upon receipt of the returned goods, make an assessment of the condition of the goods according to the visible signs of use and accordingly determine what percentage of the refund will be paid to the buyer. You are responsible for any impairment of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

It is considered that you have fulfilled your obligation on time if before the expiry of the aforementioned deadline you send or hand over the goods to us, or to the person we authorize to receive the goods.

You must bear the direct costs of returning the goods yourself.

Online consumer dispute resolution

Regulation of the European Union No 2013/2013 524/2013. online dispute resolution platform applies from 09 January 2016.

Pursuant to Article 14(1) of that Regulation, it stipulates the obligation of traders based in the European Union who participate in online sales contracts to provide an electronic link to the ORS Platform at an easily accessible location on their website. The Online Consumer Dispute Resolution Platform (ORS Platform) started operations on 15 February 2016.

In addition to the above provisions, below is an electronic link (link): Platform for online resolution of consumer disputes